Return Policy
At Artera.lk, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may return it within 14 days of receipt for a refund. Please note that all returned items must be in their original condition, unused, and with their original packaging.
To initiate a return, please contact our customer service team at [customer service email] with your order ID and the reason for the return. Once your return request is approved, you will receive further instructions on how to return the item.
Please note that the customer is responsible for return shipping costs unless the item received is defective or incorrect. We recommend using a trackable shipping service for your return, as we cannot guarantee that we will receive your returned item.
Once we receive your returned item, we will inspect it and process your refund within [number] business days. The refund will be issued to the original payment method used for the purchase.
If you have any questions or concerns about our return policy, please contact us at contact@artera.lk